3-hour delivery inside Dhaka Free delivery over ৳1,500 Autoship & save 5% on every refill COD, bKash & Nagad accepted
Track order ENবাং
Shopping forYour pet
Autoship & save5% off refills
৳0
Ask a vet
Home Refund & returns
Last updated 18 Oct 2026

Refund & returns

Returns, replacements and refunds at PawMart Bangladesh Ltd..

17-day returns

Unopened items can be returned within 7 days of delivery for a full refund or exchange.

2Food & medicine

Opened food and medicine can not be returned, but we replace any pack that arrives damaged, expired or wrong.

3How to return

Call 09612-729627 or WhatsApp us with your order number. Our rider collects the item from your door inside Dhaka.

4Refunds

Refunds go back to bKash, Nagad or your card within 3-5 working days. Cash orders are refunded to bKash.